Shipping policy

Shipping Policy

At Regal Guild, operated by MAX INTERMEDIAÇÕES LIMITED, we are dedicated to delivering your orders efficiently and transparently. This policy outlines our order processing times, delivery windows, tracking procedures, and shipping conditions.

1. Order Processing & Tracking Updates

  • Processing Time: All orders are reviewed, processed, and prepared for dispatch within 24 to 48 hours following purchase confirmation.

  • Tracking Code Provision: Once your order has been processed, you will receive an automated shipping confirmation email containing your tracking number within 48 hours of your purchase.

2. Delivery Timeframe

We deliver to customers across the United Kingdom.

  • Standard Delivery Window: Standard delivery takes up to 15 calendar days from the date of dispatch.

  • Transit Delays: While we make every effort to ensure timely delivery, occasional logistics delays may occur due to peak seasonal demand, customs clearance procedures, or adverse weather conditions.

3. Shipping Rates

  • Standard UK Shipping: Shipping rates or promotional free shipping offers are clearly displayed at checkout before payment completion.

4. Order Tracking

Once you receive your tracking number via email, you can monitor your parcel's progress through our website or directly on the carrier's tracking platform. Please allow up to 24–48 hours after receiving your tracking code for the carrier's system to update with initial scan information.

5. Delivery Issues & Address Accuracy

  • Incorrect Delivery Address: Customers are responsible for providing correct and complete delivery details at checkout. If you notice an error in your shipping address, please contact us immediately at regalguild.uk@outlook.com. Once an order has been dispatched, we cannot amend the shipping address.

  • Delayed or Lost Parcels: If your order has not arrived within 15 days of receiving your tracking confirmation, please reach out to our customer support team so we can investigate the issue with the courier.

6. Contact Information

For any questions or inquiries regarding your order's shipping status, please contact us:

  • Trading Name: Regal Guild

  • Legal Company Name: MAX INTERMEDIAÇÕES LIMITED

  • Company Number: 16852453

  • Email: regalguild.uk@outlook.com

  • Telephone: +44 7564 030286

  • Address: MAX INTERMEDIAÇÕES LIMITED

    90 YORK WY, POOLE

    UNITED KINGDOM, N1 9AG