Refund policy

Return and Refund Policy

At Regal Guild, operated by MAX INTERMEDIAÇÕES LIMITED, we strive to ensure that you are completely satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, cancellations, and refunds in compliance with UK standard requirements.

1. Cancellation Right

You have the right to cancel your order within 14 days of receiving your items without giving any reason.

To exercise your right to cancel, you must inform us of your decision by contacting our customer support team prior to the expiration of the 14-day period.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Items must be unused, unworn, unwashed, and in the exact condition that you received them.

  • Items must be in their original packaging.

  • Proof of purchase must be provided.

3. How to Initiate a Return

  1. Contact our support team at regalguild.uk@outlook.com with your order details.

  2. Our customer support team will review your request and provide you with instructions.

  3. Package the items securely.

4. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, you will be responsible for paying the direct shipping costs for returning your item. Return shipping costs are non-refundable.

5. Order Processing, Dispatch & Delivery

  • Tracking Information: Your tracking code will be sent within 48 hours following your purchase.

  • Delivery Window: Standard delivery takes up to 15 days. If your item has not arrived after 15 days, please contact our support team.

6. Inspection and Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed via your original method of payment.

  • Late or Missing Refunds: If you have not received your refund after approval, please contact us at regalguild.uk@outlook.com.

7. Damaged or Defective Goods

Please inspect your order upon reception. If an item is defective, damaged, or incorrect, contact us immediately at regalguild.uk@outlook.com.

8. Contact Information

  • Trading Name: Regal Guild

  • Legal Company Name: MAX INTERMEDIAÇÕES LIMITED

  • Company Number: 16852453

  • Email: regalguild.uk@outlook.com

  • Telephone: +44 7564 030286

  • Address: MAX INTERMEDIAÇÕES LIMITED

    90 YORK WY, POOLE

    UNITED KINGDOM, N1 9AG